We accept Paypal, Mastercard, Visa, and all other major credit cards.

WE SHIP EVERYWHERE! If you have seen a mailman before, then we ship to you!

Yes, all of our orders are dispatched with the appropriate plug to ensure smooth and fast charging, no adapters needed.

United States (UPS, FedEx, DHL, USPS) 

Standard Delivery: 3-7 working days
Expedited Delivery: 1-3 working days

United Kingdom (Royal Mail, DPD)

Standard Delivery: 2-4 working days
Expedited Delivery: 1-3 working days (next working day if ordered before 1PM)

Europe (DHL International)

Standard Delivery: 5-21 working days
Expedited Delivery: 3-7 working days
(varied depending on which European country)

Australia

Standard Delivery: 6-10 working days
Expedited Delivery: 2-7 working days

Other

Standard Delivery: 5-21 working days
Expedited Delivery: 3-7 working days

All orders are dispatched within 1-2 days of confirmation.

COVID19 UPDATE:  Due to the current world situation, delivery times may be slightly longer due to impacted supply chains.

Our customer support staff respond to emails sent to contact@horsecares.com within 24-48 hours. You can also use the 'Contact us' form by following the link on our home page. 

Yes! We have a 30-day money back guarantee. If your product is damaged or broken - please contact our support team at contact@horsecares.com with proof of your issue, and we'll be sure to remedy the situation for you.

It depends on whether you are treating a known issue or maintaining overall muscle condition.

- Muscles maintenance massage : 1/3 times per week 5 to 10 minutes all over depending on workload.

- Treatment 1/2 times per week : 5 to 10 minutes on in the known problem area.

No it’s not noisy at all, due to the high quality motor and the smooth sliding of the percussion arm.