Equine Percussion Massage Gun FAQ

Here are some of the frequently asked questions about HorseCares® Massage Gun in the USA, UK, Canada, Europe... Please read the FAQ about the horse massager for more info.

Equine Percussion Massage Gun FAQ

We accept Paypal, Mastercard, Visa, and all other major credit cards.

WE SHIP EVERYWHERE! If you have seen a mailman before, then we ship to you!

All orders are shipped directly from our fulfillment center. The length of time it will take to arrive depends on the production time and availability of the products. Most orders are processed within 2-3 days.

Please allow a 6–15-day shipping window after that processing time.

Please expect to add 2-3 days for holiday/Weekend orders. Some products will be charged an extra shipping surcharge.

Due to the nature of our custom products, every order is "made to order". Your product starts the manufacturing process 1 day after you place your order, so we do not allow cancellations after 24hrs.

Our customer support staff respond to emails sent to contact@horsecares.com within 24-48 hours. You can also use the 'Contact us' form by following the link on our home page. 

HorseCares® Massage Gun has repurposed proven professional technology that has been used by athletes and massage professionals for many years.

Quality. As with anything, there are cheaper options, but they are not created equal. Depth, durability, decibel, and design are at the heart of HorseCares® values. It has been carefully selected and tested before.

It depends on whether you are treating a known issue or maintaining overall muscle condition.

- Maintenance 1-3 times per week 10-20 minutes all over depending on workload.

- Treatment 4 times per week 10 minutes on in the known problem area.

Yes- you can over-treat areas– which feels like a minor bruise, so we don’t recommend going over the time. Practicing yourself is a good way to get to grips with HorseCares®.

That’s the convenience of our Horse Massage Gun with simple-to-follow instructions and an online video. They are for every horse and every discipline.

We haven’t heard of or met a horse yet that doesn’t like our Equine Percussion Massage Gun! It's normal for them to be apprehensive of anything new but our design is incredibly quiet and by the nature of the treatment horses relax very quickly into it.